Refund Policy
At Shawlsmart, we’re committed to providing the highest quality pashmina and cashmere shawls. We understand that sometimes, an item may not meet your expectations. Our refund policy is designed to ensure your satisfaction.

Eligibility for Refund
To be eligible for a refund, please ensure that:

  1. The item is in its original condition with all tags attached.
  2. The item has not been worn, altered, or damaged.
  3. The item is returned within 05 days of delivery.

Refund Process
To initiate a refund, please follow these steps:

  1. Contact our customer service team via email at info@shawlsmart.com or phone at +92-333-9841867 within 05 days of delivery.
  2. Provide your order number, reason for return, and whether you’d like a refund or exchange.
  3. Carefully package the item in its original packaging, if possible.
  4. Ship the item back to us at the address provided by our customer service team.

Refund Timeline
Once we receive the returned item, we’ll process your refund within:

  • 5-7 business days for refunds

Refund Amount
You’ll receive a full refund for the item, minus any shipping costs.

Exchanges
If you’d like to exchange an item for a different size, color, or style, please contact our customer service team. We’ll guide you through the exchange process.

Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 02 days of delivery. We’ll provide a replacement or refund, depending on your preference.

Sale Items
Please note that sale items are not eligible for refunds or exchanges.

By shopping at Shawlsmart, you acknowledge that you’ve read and agree to our refund policy.

If you have any questions or concerns, please don’t hesitate to contact us.

Thank you for shopping at Shawlsmart!